Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.98 out of 5 21,283 ratings
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Problems in the last 24 hours in Coram, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Coram and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 04: Problems at Optimum
Optimum is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (56%)
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TV (19%)
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Wi-fi (11%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (2%)
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Live Outage Map Near Coram, Suffolk County, New York
The most recent Optimum outage reports came from the following cities:Shirley, Holtsville, Port Jefferson Station, Holbrook, Manorville, Mastic Beach, Stony Brook, Sound Beach, East Setauket, Patchogue, Mount Sinai, Coram, Lake Grove, Center Moriches and Centereach.
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| City | Problem Type | Report Time |
|---|---|---|
 Shirley | Phone | |
| Shirley | Internet | |
| Holtsville | Wi-fi | |
| Port Jefferson Station | Wi-fi | |
| Holbrook | TV | |
| Holbrook | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Coram, New York
Latest outage, problems and issue reports in Coram and nearby locations:
- Martin (@martinmrmar) reported fromSmithtown, New York
@optimum Still no service.... I got Optimum Online, had the power outage, got the power back but no internet... Getting a message that I must register my modem first? Why?? It's already registered...
- Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported fromMastic, New York
@OptimumHelp no help at all. NONE.
- Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported fromMastic, New York
@OptimumHelp spoke to a rep at 9:14 am. Said she would call back. NOTHING. I am going to look into other options. Your company is horrible.
- scooter (@henrod) reported fromFarmingville, New York
@OptimumHelp I’ve been messaging you since 7am regarding my internet outage and have had no reply. You claim to be staffed 24/7. I need service in order to work from home. Where are you???
- Susan Murray (@Murray171) reported fromLake Ronkonkoma, New York
@OptimumHelp @bigelow_daphne Useless to tell us that when we can’t use the computer to see it. Honestly I had service through out the storm and I don’t understand why at about 9pm I have no service and no way to get answers or an update. My bill goes up every month but the service is always terrible
- Richard Erb (@rchrderb) reported fromEast Shoreham, New York
@OptimumHelp we have no WiFi and all out cable boxes display Err. Optimum on line account says there is not issue with our service
- RON ALBER (@ISAGirlsNY) reported fromSmithtown, New York
Very disappointed in @optimum @OptimumHelp reaction to storm on Long Island. Customer service is non-existent and the company appears indifferent to customer needs.
- Evan Feehan (@efeehan26) reported fromHolbrook, New York
@optimum I have now been without cable or internet for more than 4 days meanwhile you won’t even let me speak to a representative, even in 2020 how can this be considered good customer service? #yousuck
- Evan Feehan (@efeehan26) reported fromSayville, New York
@OptimumHelp I’m still without internet and have received no update from you other than acknowledging I have a service outage. Your website recommends twitter to contact them for help, in what world does twitter seem like an effective platform for customer service?
- Susan Murray (@Murray171) reported fromLake Ronkonkoma, New York
@OptimumHelp @edmt111374 The better question is: Does anyone on Long Island have working cable????It’s not working in Ronkonkoma
- Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported fromMastic, New York
@OptimumHelp why the hell is the AlticeWifi not connecting? I have been without service for A WEEK NOW!!!!!!!!!!!!!
- Martin (@martinmrmar) reported fromSmithtown, New York
@RSullivanSUF @optimum Optimum Online is a bit weird.... There is no internet still but everytime I try to go online, Optimum gives me a, warning that I must register my modem first... Why? It's already registered cause I was using it before the outage!
- Kristina Simonsen (@K_Simonsen) reported fromRonkonkoma, New York
@OptimumHelp we still can’t get through to anyone. Our internet and cable have been down since yesterday and we can’t reach anyone to help!!
- Steve Danziger (@StevieDanziger) reported fromLake Grove, New York
@OptimumHelp internet goes out on a Friday afternoon and I have to wait until Monday morning for support. This is terrible customer service, y'all.
- Gregory Boxcave (@GregBoxcave) reported fromIslip, New York
@OptimumHelp @optimum its really BS that History Channel (channel 47) never f'n works. Always glitches and freezes. We've gotten new boxes, wires. Its ALWAYS like this. Sending a tech out doesnt help either. What the F*CK DO I PAY FOR IF I CANT GET MY CHANNEL! IM IN ISLIP NY
- TaraOnTheGo (@taraonthegobye) reported fromMedford, New York
@OptimumHelp @optimum service to my house is not working. I have no phone or internet. I tried to call from a cell and I can’t get a live person to report it. I go online and your “service bot” never connects me to a live person. What am I paying for again?! #sh*ttyservice
- Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported fromMastic, New York
@OptimumHelp why can't #AlticeWifi find an IP address. I have been without and service since Monday! I will be looking into filing a complaint.
- Susan Murray (@Murray171) reported fromLake Ronkonkoma, New York
@OptimumHelp @TKORourke How about you just tell us where your working. When you expect each area to be up and running. Stop hiding the fact that so many of have no service TRUST ME we know
- wesMONTE (@pipesworld78) reported fromRonkonkoma, New York
@OptimumHelp Unable to get anyone on phone & online chat. Lost service Tues. power never went out, PSEG has taken fallen trees/repaired lines, power restored. Have yet to see a single @optimum van in the area! Shameful, I work from home and this is affecting my lively hood!
- Mary Yellin ☘️🇮🇪🍀💚 (@Mar3sons) reported fromMastic, New York
For all those suffering because of @PSEGLI and @OptimumHelp you can file complaints with the Public Service Commission. #LongIsland #NoPower #NoService
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Claude LeMont (@counselorcraig) reported
@lauranruddy @OptimumHelp Worst service ever. I’ve been experiencing more and more frequent problems for the last couple months with a remarkable spike in the last week.
- Janet Halo (@HaloAngel63) reported
@OptimumHelp Hi Optimum. I have been on hold with customer service for 4 hr and 19 mins already, and counting. Is this normal? Please advise.
- Steve Savona (@SteveSavonayeah) reported
@optimum is the worst service ever. It’s what happens when there is no competition. Any human available to help me?
- Claude LeMont (@counselorcraig) reported
@greggpress @OptimumHelp I’m ready to cancel my subscription and start working from the office again. This is ridiculous.
- avora ftw ✨ (@ftwsux) reported
@wtfjaam @OptimumHelp cmon my wifi been kinda slow recently
- Mei Mei Chan (@mmchan25) reported
@OptimumHelp is internet down in #Hoboken ? We were down for an hour yesterday and it has been off for almost 30 mins now. Cable is working.
- Orhan Elci (@0rhanElci) reported fromWayne, New Jersey
@RomarioRickettz @optimum What are you not happy with Verizon. Optimum (Altice) is one of the worst ISP company you can ever face to. Stick your *** with FIOS and don't regret.
- David ****** (@daweiner) reported
@OptimumHelp Is there an outage in Brooklyn right now?
- Ken Goffstein (@ksgoffstein) reported fromTeaneck, New Jersey
@OptimumHelp I just replaced my router- for the 2nd time in a couple of months- just got home from the store and this "new router" is not working at all! I can't even power it up! Please call me. You have my number. This is outrageous!
- Steve Savona (@SteveSavonayeah) reported
@optimum still waiting. 40 mins now to lower my service. Terrible company. Just getting the run around. Passing me around.
