Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.98 out of 5 21,283 ratings
Thank you!
Problems in the last 24 hours in Bay Shore, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Bay Shore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 04: Problems at Optimum
Optimum is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (56%)
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TV (19%)
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Wi-fi (11%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (2%)
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Live Outage Map Near Bay Shore, Suffolk County, New York
The most recent Optimum outage reports came from the following cities:Huntington Station, Deer Park, Holtsville, Babylon, Commack, Holbrook, Huntington, West Islip, Bay Shore, Lake Grove, Plainview, Centereach, Brentwood, Smithtown and Sayville.
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| City | Problem Type | Report Time |
|---|---|---|
 Huntington Station | TV | |
| Deer Park | ||
| Holtsville | Wi-fi | |
| Babylon | Internet | |
| Commack | Internet | |
| Holbrook | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Bay Shore, New York
Latest outage, problems and issue reports in Bay Shore and nearby locations:
- Andy Kovacs (@fansince86) reported fromSaint James, New York
@optimum Internet has been down since 7/24. Been told it’s my router. Then the modem, then a bad signal, 2 techs - nothing - someone checked the signal on the pole - then today I was told acct was blocked because I owed $1.15. Paid that. Next CSR told me that’s impossible.
- GEORGE BRENNER (@ELEV1MAN) reported fromWest Babylon, New York
@OptimumHelp Free ON DEMAND still not up to date. $300.00 a month for something that doesn't work.
- Long Island Fisherman (@LongFisherman) reported fromHuntington Station, New York
@Ashleyyyy89 @AlticeUSA @OptimumHelp Switch to FIOS. Altice sucks
- LightHouse Mashelle (@LITEHOUSEMASHEL) reported fromDeer Park, New York
I spoke to 22 people @optimum so explain to me why they say it’s not my job to help you 3 days and still no service pathetic their employees are the worst you can hire. As a new customer I’m going to throw their crap I. The street
- LightHouse Mashelle (@LITEHOUSEMASHEL) reported fromDeer Park, New York
@OptimumHelp Yeah get my service installed.
- LightHouse Mashelle (@LITEHOUSEMASHEL) reported fromDeer Park, New York
@optimum @AlticeUSA worst company ever. How can you fraudulently say you install service and cancel service on customers without their consent
- GEORGE BRENNER (@ELEV1MAN) reported fromWest Babylon, New York
@OptimumHelp tomorrow we look at a new provider. Either DISH or FIOS. End of expensive problems.
- Mike Daniello (@mkdaniello25) reported fromHolbrook, New York
@optimum @OptimumHelp been on hold for nearly 2 hours! First call got dropped because of your wonderful phone service so I had to call back and lost my place. Can someone explain to me why I need to have someone service my wifi for the 5th time in the last year?
- Edward Green (@EJG_ed) reported fromDix Hills, New York
@OptimumHelp is terrible. Just got my power back and now my cable is down. And my call wasn’t sufficient. They don’t consider it an “outage” until more people call. Unreal! Try fixing my phone one of these days. I haven’t had phone service in over a year!
- LightHouse Mashelle (@LITEHOUSEMASHEL) reported fromDeer Park, New York
@optimum why is that as a new customer your fraudulently say I have service when the tech didn’t complete the installation all because you assigned the wrong line on the pole to my house now I have no service and your customer service sucks. Hang up and transfers why switch?
- Uncle Bubba on parole (@UncleBubba_88) reported fromEast Northport, New York
if you live on long island, jersey or CT do not use @optimum as your cable provider. they give you the run-around anytime something needs to be fixed or resolved. they do it so you give it and call it quits and just deal with the problem. the customer service is rude as hell too
- Steve (@Powers_HK) reported fromMassapequa Park, New York
@optimum is still the worst ISP
- Khwaja Hassan (@KhwajaH219) reported fromCentereach, New York
If anybody is in need of internet services, please for the love of God, don’t EVER ******* get @Optimum. Since I signed up in March, they have done nothing but ******* consistently each month from canceling my service without warning to charging me more than I owe. Stay far away!
- Marvin Kirschenbaum (@MarvKirsch) reported fromPlainview, New York
@OptimumHelp I understand that my area is having issues, Plainview, LI. Could I get an update?
- LightHouse Mashelle (@LITEHOUSEMASHEL) reported fromDeer Park, New York
@optimum techs commit fraud they. Lose our tickets that they provided service and they never complete it now I’m here trying to fix their big mess. My lawyer should inform them that it’s against the law
- Jamie McCarthy (@NavyJim87) reported fromWest Babylon, New York
@OptimumHelp internet is down but phone is up. I’ve unplugged router and modem to reset multiple times. Didn’t work. Babylon
- Mike Daniello (@mkdaniello25) reported fromHolbrook, New York
@optimum @OptimumHelp I shouldn’t have to keep calling about this. Last worker came and changed the router and said it would never be an issue again. Guess what? Less than a year and I’m back in the same spot I was. I want someone at my house tomorrow!! Time for @verizonfios
- Long Island Fisherman (@LongFisherman) reported fromHuntington Station, New York
@Ashleyyyy89 @AlticeUSA @OptimumHelp Services are mediocre. Customer service is 10 times worse.
- LightHouse Mashelle (@LITEHOUSEMASHEL) reported fromDeer Park, New York
@optimum has the worst customer service. Isn’t so fraud when they charge you for service but the tech has never completed the install. Is this company just incompetent or crooks? I may have to say they are crooks you can’t bill someone for service you don’t have
- Edward Green (@EJG_ed) reported fromDix Hills, New York
@OptimumHelp @optimum Optimum is a joke. They can’t fix my phone service. It has been over a year and now they want me to believe they will get my cable back up. They couldn’t even get a supervisor on the phone. What a joke!
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Claude LeMont (@counselorcraig) reported
@lauranruddy @OptimumHelp Worst service ever. I’ve been experiencing more and more frequent problems for the last couple months with a remarkable spike in the last week.
- Janet Halo (@HaloAngel63) reported
@OptimumHelp Hi Optimum. I have been on hold with customer service for 4 hr and 19 mins already, and counting. Is this normal? Please advise.
- Steve Savona (@SteveSavonayeah) reported
@optimum is the worst service ever. It’s what happens when there is no competition. Any human available to help me?
- Claude LeMont (@counselorcraig) reported
@greggpress @OptimumHelp I’m ready to cancel my subscription and start working from the office again. This is ridiculous.
- avora ftw ✨ (@ftwsux) reported
@wtfjaam @OptimumHelp cmon my wifi been kinda slow recently
- Mei Mei Chan (@mmchan25) reported
@OptimumHelp is internet down in #Hoboken ? We were down for an hour yesterday and it has been off for almost 30 mins now. Cable is working.
- Orhan Elci (@0rhanElci) reported fromWayne, New Jersey
@RomarioRickettz @optimum What are you not happy with Verizon. Optimum (Altice) is one of the worst ISP company you can ever face to. Stick your *** with FIOS and don't regret.
- David ****** (@daweiner) reported
@OptimumHelp Is there an outage in Brooklyn right now?
- Ken Goffstein (@ksgoffstein) reported fromTeaneck, New Jersey
@OptimumHelp I just replaced my router- for the 2nd time in a couple of months- just got home from the store and this "new router" is not working at all! I can't even power it up! Please call me. You have my number. This is outrageous!
- Steve Savona (@SteveSavonayeah) reported
@optimum still waiting. 40 mins now to lower my service. Terrible company. Just getting the run around. Passing me around.
