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- Diagnostics
- Ultrasound, X ray centre
Phone number
(561)496-69...— show
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- Working hours
Sun
Closed
Mon
8:00AM—9:00PM
Tue
8:00AM—9:00PM
Wed
8:00AM—9:00PM
Thu
8:00AM—9:00PM
Fri
8:00AM—9:00PM
Sat
8:00AM—4:30PM
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rayusradiology.com
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Reviews about RAYUS Radiology - Boca Raton West
4.6
/ 93 reviews and102 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Candy R.
December 16, 2022, 7:27 pm
Excellent service, very professional, the receptionists are really efficient, Celeste infront desk was really very helpful and professional, strongly recommended for any medical studios
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Barbara D.
December 7, 2022, 3:52 pm
I have been using DCA/Rayus for four years due tomy battle with cancer. The techs and scheduling are great. Recently, Ihad anappointment for anMRI which had been scheduled for six months. The date was important tome because Ineeded tohave the test done this year, there was afollow updoctor appointment the following week todiscuss results and Ihad totake time off work. Iget acall at4pm the day before the scheduled test stating they are going tocancel because they failed togetthe authorization from myinsurance company. The representative was not atall concerned about the inconvenience tome. They had six months toget the authorization. Iasked the representative who called mewhen they first attempted toget the authorization and she first answered that morning and then stated they were working onit for the entire six months but mydoctor did not send them the records they needed for the insurance company. Ifind that extremely hard tobelieve because unlike Rayus, mydoctor's office ison top ofthings. Ihad toreschedule the doctor appointment due toRayus' failure and they stated they always get requested records towhoever asks for them ina timely manner. Ihad toreschedule the the test and mentioned the problem tothe scheduler and hetold meI could just work with the insurance company myself. Itis not myjob toget the authorization.… – show
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Company's official reply
December 13, 2022, 6:53 pm
Hi, Barbara D– thank you for bringing this toour attention. This isnot indicative ofthe care and service westrive tooffer patients, and wehave sent your review onto our center leaders. Ifyou have additional information you’d like toshare withus, orif you’d like our center manager toreach out toyou, please private message usyour contact information.
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corenna s.
December 2, 2022, 4:54 pm
Entire staff isamazing polite, considerate and gobeyond! Ihave brought my81yomother here acouple oftimes and the consideration and care isoutstanding. Thank you Rayus team!
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Company's official reply
December 13, 2022, 6:14 pm
Hi corenna smith, Iwanted toreach out tothank you for sharing your positive experience atRAYUS Radiology— Boca Raton West. Your feedback isvery important tous aswe work toachieve the best patient care possible, which iswhat all patients deserve. Please let usknow ifthere isanything further wecan doto help!
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Brandon A.
November 25, 2022, 11:27 pm
Was afantastic experience!!! They were sogood tomy daughter and got usin right away. Very clean,new, nice facility. Highly recommend.
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Company's official reply
November 28, 2022, 9:48 pm
Hi Brandon Alegre, Weappreciate your feedback, aswe always strive todeliver the highest quality ofcare possible toour patients. Thanks again, and have agreatday!
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Beverlee P.
October 18, 2022, 9:09 pm
Staff isfriendly and accommodating.
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Company's official reply
October 31, 2022, 7:52 pm
Hi Beverlee Patterson, Weappreciate your feedback, aswe always strive todeliver the highest quality ofcare possible toour patients. Thanks again, and have agreatday!
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Kim K.
October 7, 2022, 3:44 pm
People are great that work there. Very helpful. Reason for low score isbecause they changed the way you check inand now require you tobe there 30minutes early unnecessarily even ifyou have pre-filled out your information. They donot require masks soif you are concerned about other people's germs you better wear your mask!!!!
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Company's official reply
October 17, 2022, 9:02 pm
Kim King, thank you for your honest feedback. Ifyou want, you can send meyour contact information privately and our center manager atRAYUS Radiology— Boca Raton West would behappy tocontact you todiscuss the issue.
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Duane C.
September 26, 2022, 9:03 pm
Horrible, this isNO DCA (former owners) staff unorganized, computers were down, Iwaited forever, and had topick upimages atanother location, Iwill NEVER goback here. EVER
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Company's official reply
October 3, 2022, 7:38 pm
Hi, Duane Crooks – thank you for bringing this toour attention. This isnot indicative ofthe care and service westrive tooffer patients, and wehave sent your review onto our center leaders. Ifyou have additional information you’d like toshare withus, orif you’d like our center manager toreach out toyou, please private message usyour contact information.
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Brittany C.
September 14, 2022, 6:49 pm
I have the worst time making appointments here. There isa male who answer the phone and isso impatient. Not looking forward tocomingin.
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Company's official reply
September 20, 2022, 6:38 pm
Brittany Costantino, thank you for your honest feedback. Ifyou want, you can send meyour contact information privately and our center manager atRAYUS Radiology— Boca Raton West would behappy tocontact you todiscuss the issue.
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Lisa H.
September 2, 2022, 5:23 pm
Everyone atthis location inBoca on441isso kind, patient and helpful.
The front desk was wonderful with meas well aseveryone else Iwatched them assist. They genuinely seemed happy tohelp. Thank you Ornella and Celeste. Steven and Helani we’re also very nice during myprocedure. Jodi inscheduling was great also. Great service everyone!!00
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Company's official reply
September 6, 2022, 6:28 pm
Hi Lisa Hogans, Iwanted toreach out tothank you for sharing your positive experience atRAYUS Radiology— Boca Raton West. Your feedback isvery important tous aswe work toachieve the best patient care possible, which iswhat all patients deserve. Please let usknow ifthere isanything further wecan doto help!
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Barry W.
August 29, 2022, 8:57 pm
Awesome, Clean, Profesional image center
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Company's official reply
September 6, 2022, 6:17 pm
Hi BarryW. Medina, Weappreciate your feedback, aswe always strive todeliver the highest quality ofcare possible toour patients. Thanks again, and have agreatday!
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Walter G.
August 29, 2022, 8:45 pm
Great
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Company's official reply
September 6, 2022, 6:17 pm
Hi Walter Garcia, Weappreciate your feedback, aswe always strive todeliver the highest quality ofcare possible toour patients. Thanks again, and have agreatday!
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FC B.
August 4, 2022, 4:06 pm
The best service!!
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Javed 4.
August 2, 2022, 12:24 am
What ahorrible experience. Manager's behavior wasn't pleasant either. Highly not recommended.
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Company's official reply
August 9, 2022, 7:52 pm
Javed 4550, thank you for your honest feedback. Ifyou want, you can send meyour contact information privately and our center manager atRAYUS Radiology— Boca Raton West would behappy tocontact you todiscuss the issue.
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Edan C.
July 13, 2022, 6:17 pm
Celeste upfront and everyone there was super nice, Dwight was excellent for X-ray. Extremely fast, smooth, organized and easy. Will definitely come here for future imaging needs asthe place was also extremely clean.
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Company's official reply
July 27, 2022, 6:18 pm
Hi Edan Clark, Iwanted toreach out tothank you for sharing your positive experience atRAYUS Radiology— Boca Raton West. Your feedback isvery important tous aswe work toachieve the best patient care possible, which iswhat all patients deserve. Please let usknow ifthere isanything further wecan doto help!
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Wellnessana
July 7, 2022, 11:39 pm
At the reception, Ornella was great. There were 4other people. One man seemed tobe onthe phone, while 2young women and 1young man were just talking amongst each other. When Isaid, anyone? The only one that actually responded was Ornella. Very kind. X-ray and ultrasound took alittle over 1hour.
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Alexandra N.
July 6, 2022, 3:54 pm
Great place,100%service
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Company's official reply
July 13, 2022, 6:15 pm
Hi Alexandra Norcio, thank you for your feedback!
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Youssry A.
July 3, 2022, 3:36 am
Great
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Blair H.
June 16, 2022, 2:37 pm
They caught something that noone else found. Iam very grateful tothem
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Company's official reply
June 27, 2022, 3:43 pm
Hi Blair Hickey, Iwanted toreach out tothank you for sharing your positive experience atRAYUS Radiology— Boca Raton West. Your feedback isvery important tous aswe work toachieve the best patient care possible, which iswhat all patients deserve. Please let usknow ifthere isanything further wecan doto help!
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Kerry P.
June 1, 2022, 5:07 pm
Out all the x-ray, scan places I've beentoo, this place isby far myfavorite. The staff are all very nice and friendly. Fast! And very clean.
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Company's official reply
June 13, 2022, 8:12 pm
Hi Kerry Purcell, Weappreciate your feedback, aswe always strive todeliver the highest quality ofcare possible toour patients. Thanks again, and have agreatday!
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Ralph M.
May 28, 2022, 3:03 pm
Made anapppointment 30days out for anxray and echo. Rayus had meregistered 3times and showed both exams were scheduled. When Ishowed upfor the exam, Gloria, inthe front said there were two X-ray scripts and they were missing the echo script, gloria sent meto the assistsnt manager who gave mea fax number and left for the night. Iimmediately call mydoctor's office and the script was faxed over 10minutes later. Iwaited inline totalk toGloria again, she informed methat the faxs gointo database with roughly 10000 faxs, she would have toopen them all tofind myfax, atthat point she said she had notime for meshe had tohelp others. Ithen call mydoctor's office again and wait inthe line for 10minutes, ihad the doctor's office holding onmy phone totry another way toget the script over togloria, She gleefully said there was noother way and called for the next customer, soi got bumped. Frustrated and humiliated Iwrote anemail tocorporate,no response, and Icalled the office manager the next day only toget her voicemail. Iknow now tobring afolder with all the appropriate paperwork, even though Rayus said myappointments were confirmed.… – show
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Company's official reply
May 31, 2022, 9:35 pm
Hi, Ralph Mazzella – thank you for bringing this toour attention. This isnot indicative ofthe care and service westrive tooffer patients, and wehave sent your review onto our center leaders. Ifyou have additional information you’d like toshare withus, orif you’d like our center manager toreach out toyou, please private message usyour contact information.
00
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Average rating- 4.6based on93 reviews and102 ratings
- Boca Raton
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- RAYUS Radiology - Boca Raton West
